Settlers Hospitality is committed to providing a safe and memorable experience for our guests. In conjunction with industry and community leaders, we have implemented the “Secure at Settlers” program across all our locations. This program includes measures such as:

  • Providing continuous staff training on health safety and cleaning standards.
  • Providing hand sanitizer stations in convenient locations around our businesses.
  • Conducting a thorough cleaning of all common areas.
  • Enhancing our guest room cleaning and disinfecting process, eliminating shared items where possible, and finding creative ways to enhance the guest stay in this environment.

 

We thank you for your cooperation and invite your feedback on how we’re doing.  Please email us at info@settlershospitality.com with your comments.

The Particulars

Website The property website communicates increased cleanliness and safety protocols being used on property, as well as expectations that guests will stay home if unwell.
Hand Washing and Hand Sanitizer Hand sanitizers are throughout our locations for both guest and employee use.  Reminders for proper hand washing are in all bathrooms and employee handwashing sinks.
Employee and Guest Health Concerns Managers have been trained and receive regular updates on health safety, including mask wearing, hand washing, disinfecting, and how to address a symptomatic guest or employee.  A manager is assigned to ensure compliance, supplies are on hand, and foster best practices.
Case Notification At minimum, confirmed cases of COVID-19 shall be immediately reported to local health authorities in accordance with appropriate actions recommended by the CDC.
Hand Washing Employees have been trained in proper handwashing techniques and signage has been placed at all handwashing sinks.
COVID-19 Training Regular staff training and coaching is in place, headed by a manager dedicated to health safety.
Cleaning Public Areas Safe sanitation and cleaning practices are completed, with a focus on any high touch areas, such as buttons on elevators, phones, door hardware, etc. Restrooms undergo extensive cleaning. Public drinking fountains and water coolers are closed off from use.
Cleaning Guest Rooms Cleaning and disinfecting protocols will require that particular attention is paid to high-touch, hard nonporous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements.
Cleaning Laundry Linens, towels and laundry shall be washed in accordance with CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions. Where possible, launder items using the warmest permissible water setting for the items and dry items completely. Dirty linen shall be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
Cleaning Elevators Button panels shall be disinfected at regular intervals, including the beginning of each housekeeping staff work shift and continuing throughout the day.
Cleaning BOH Cleaning and disinfecting of all high touch areas shall occur in accordance with CDC guidelines, including at least twice per day in high traffic areas. Handwashing stations and access to hand sanitizer should be convenient and highly visible.
Cleaning Shared Equipment Shared tools and equipment shall be disinfected after each shift or transfer to a new employee.
Room Recovery Protocol In the event of a presumptive case of COVID-19 the affected guest room shall be removed from service and quarantined. The guest room shall not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing EPA approved products within CDC guidelines.
Housekeeping In anticipation of individual concerns of guests, housekeeping shall not enter a guest room during a stay unless specifically requested, or approved, by the guest, or to comply with established safety protocols. Housekeeping shall maintain the practice of cleaning rooms thoroughly following check-out.
Guest Arrival Contactless check-in/check-out/payment is available as an option for guests.
Room Keys Keyless entry or hand sanitizer station at guest entrances. All guest keys sterilized between guests.