Senior Management
Justin Genzlinger, CEO
Justin is a Hawley, PA native who grew up living and working at his family’s boutique hotel and farm-to-table restaurant– The Settlers Inn. After graduating from Lehigh University in 1999 with a B.S. in Accounting, Justin worked as a consultant in Washington D.C. In 2012 he returned to NEPA to focus on the development and expansion of Settlers Hospitality. The hospitality management company that evolved from The Settlers Inn is a major driver of the regional economy. Ledges Hotel and Glass-wine.bar.kitchen were the first added to the family of properties. Lake Region Fitness, Cocoon Coffeehouse and Bakery, Art on the Edge, Silver Birches lakeside resort and Sayre Mansion followed soon after. The hospitality group added The Chestnut Inn on Oquaga Lake in 2023. Justin also develops and manages commercial real estate with approximately 275,000 square feet under ownership. He is active in many professional and community organizations. Current positions include:
- Settlers Cares Foundation Co-Founder and Vice Chair
- Pocono Mountains Visitors Bureau Executive Board Member
- Pennsylvania Resort and Lodging Association Board Member
- Marely’s Mission Board Member
- Human Resource Center Foundation Board Member
- Pike County Medical Foundation Board Member
- Lake Wallenpaupack Watershed Management Board of Directors
- WVIA Public Media Board of Directors
- Historic Hotels of America Board of Directors
Scott Eitelberg, COO
Scott oversees all ongoing business operations at Settlers Hospitality. He and his team support the operations and property management efforts at our locations. Prior to joining Settlers Hospitality Scott worked for OTG based out of NYC since 2004 starting as the Area Director for New York operations. In May 2006 he was promoted to company Director of Operations and in August 2010 to Chief Operating Officer. Scott was responsible for the daily optimization of operations among the various departments of OTG and its 5000 plus crewmembers. Prior, he was Director of Operations for a regional franchise company that featured Applebee’s, Wendy’s, Chevy’s Fresh Mexican, Johnny Carinos, and Panera Bread. Scott has extensive experience in themed casual dining and managing multi – unit national chain restaurants. He has specific expertise in culinary research and development, IT, and POS development in operations and restaurant development. Scott is a graduate of Johnson & Wales University, where he was awarded a Bachelor of Science degree in Hotel and Restaurant Management.
Norman Teeple, Senior Director of Construction and Facilities
Norman hails from Central New Jersey but has called the Lake Region home for 55 years. He brings over 50 years experience working in construction to his role at Settlers Hospitality. After working for several private companies, he started his own business, Norman Teeple Construction and Heating in 1983. Norman joined the Settlers Hospitality team in 2016 as Manager of Maintenance and was promoted to Director of Facilities in 2019. He oversees the facilities at all SH properties and leads a team of 15. Norman is active in the community serving as board member of the Chamber of the Northern Poconos and the Fourth of July Fireworks Committee.
Janna Genzlinger, Senior Director of Human Resources
Janna returned to the family business in beautiful NEPA in 2022 after a decades long career as an education leader in the NY charter school sector where she worked as an Arts Director, a Dean of Students, a Principal and a Managing Director. Her work in the New York City charter schools was driven by a commitment to equity and community. Her background in humanities and social justice have shaped her people centered approach to leadership. These experiences prepared her to develop the Human Resources department at Settlers Hospitality.
David Vipond, Senior Director of Sales & Catering
David joined the Settlers Hospitality team in July 2022. He brings a wealth of hospitality experience to his role. For 15 years he owned and managed two very successful bed and breakfast properties in Duluth, MN and Half Moon Bay, CA. His prior experience also includes 25 years working for major advertising agencies in New York and Los Angeles. David recently returned to his hometown, Waverly, PA, after 40 years away. He loves being back in NEPA with his husband and dogs, and enjoys skiing, scuba, biking, travelling, cooking, creating events and playing music for parties. He graduated cum laude from Williams College with a B.A. in Economics.
Terri Marcellus, Senior Director of Hotel Operations
Terri is passionate about tourism in the Pocono Mountains and as an outdoor enthusiast, a staunch advocate for conservation of the Delaware Highlands. The Lake Ariel resident brings extensive experience in retail management and sales leadership to her role as Director of Hotel Operations. She’s worked for Settlers Hospitality for over a decade. Terri holds a Bachelor of Science in Business Administration from Bloomsburg University. Terri is a member of the Board of Trustees at Lacawac Sanctuary.
TJ Slain, Senior Director of Food and Beverage
TJ brings over 15 years experience in restaurant management to his role as Director of Food and Beverage. A resident of Milford, PA, TJ attended the University of Connecticut. Prior to coming on board at The Dock on Wallenpaupack, he served as General Manager of Charlie Brown’s Steakhouse for many years and later as General Manager of Ruby Tuesday. TJ has overseen the day-to-day operations of The Dock since 2017.
James McHugh, Senior Director of Hotel Operations
Jim is a Honesdale resident whose extensive career in food and hospitality spans across the country with some of the most successful companies in the industry. His experience includes positions with the Phoenician Resort in Scottsdale, AZ, the Bellagio in Las Vegas and Montage Resort and Spa in Laguna Beach, CA. Jim segued into the food distribution industry as Senior Director of Sales for Maines Paper and Food Company. Most recently he returned to the area to work as District Sales Manager for Performance Food Group and then New Business Development Manager for Sysco. Jim served in the Pennsylvania National Guard and is an avid sports fan. In his spare time, he officiates basketball and field hockey games. He is also a member of the Honesdale Golf Club and Executive Committee of Wayne Sports Hall of Fame.